PAST SPEAKERS
Prashant Bakshi
Chief Customer Officer
New Zealand Qualifications Authority
Jo Hilson
Chief Technology Officer
Tourism Holdings Limited
Megan Papadopoulos
General Manager Customer Contact
Bendigo and Adelaide Bank
Jon Andrews
General Manager Digital & Customer Experience
Auckland Council
Fiona Smith
General Manager: Customer Operations
Mercury NZ
Mike Maclean
Contact Centre Operations Manager
ACC New Zealand
Liza Gunn
GM Customer Service & Continuous Improvement
NZ Post
Sarina Pratley
Chief Customer & Services Officer
Waka Kotahi NZ Transport Agency
Greg McAllister
Consultant
Chandler Macleod NZ
Henry Gray
Manager - Customer Centre
Auckland Transport
Mo Odedra
Head of Client Hub
Fisher Funds
Sandra Lawrence
Contact Centre Manager
Meridian Energy
Jane Elley
Customer Segment Leader
Inland Revenue NZ
Kristy Canning
Non-Executive Board Director
Auscontact
Jeff Goss
Strategic Development Lead
Meridian Energy
Jae Stowers
Manager Customer Contact Group
Tertiary Education Commission
Sue Gillies
Customer Segment Lead - Families
Inland Revenue NZ
Wendy Devlin
National Manager Market Service Centre
Ministry of Business, Innovation and Employment
Gail Meintjies
Customer Coaching Specialist
Watercare Services Limited
Erick Mohr
Digital Research & Development Specialist
Air New Zealand
Chad Hardaker
Zoom Platform Channel Specialist, APAC
Zoom
Caleb Watson
Retail and Digital Operations Lead
Spark
Leon Sheehan
Chief Executive Officer
Digital Island
Amanda Springintveld
Principal Consultant
Spark
James Palmer Dale
Principal Consultant
Spark
Ramon Szeitszam
Principal Consultant
Spark
Mandy Mella
Branch Manager - Auckland & South East
Madison Recruitment Limited
David Sutherland
APAC Head of Sales, Marketing & Partnerships
Concentrix NZ