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Emma Noble-Beasley

General Manager Contact Centre


Emma is a seasoned professional in the contact centre industry, specializing in customer experience (CX) with extensive experience in banking and government sectors.

With over 20 years in roles ranging from frontline to GM positions, she excels in sales, operations, and strategic leadership. Emma has driven transformative initiatives at ACC, BNZ, and Kiwi Bank, enhancing CX and digital platforms. Her expertise includes channel strategy, digital transformation, employee experience, and organizational change.

Known for authentic leadership, Emma implements large-scale contact centre technologies to improve business and customer outcomes. Committed to operational excellence and customer satisfaction, she also champions digital collaboration across agencies to drive social change.

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