2024 Future Contact Centre Summit NZ
- Post Show Report
The co-located 6th Annual Future Contact Centre and Future CX Summit NZ, aimed to equip contact centre and CX leaders with the knowledge and tools needed to create memorable and meaningful customer experiences across the customer journey.
200+ attendees explored how to successfully utilise rapidly adapting technologies such as AI, to enhance customer engagement and drive operational excellence and efficiency across the organisation.
Given the continued success and growth year on year, the Summit will return to Auckland in 2025, promising further insights and opportunities for the customer service and customer experience sector.
Post-Show Report
The co-located 6th Annual Future Contact Centre and Future CX Summit NZ, aimed to equip contact centre and CX leaders with the knowledge and tools needed to create memorable and meaningful customer experiences across the customer journey.
200+ attendees explored how to successfully utilise rapidly adapting technologies such as AI, to enhance customer engagement and drive operational excellence and efficiency across the organisation.
The event fostered valuable connections and shared insights through dynamic networking sessions, interactive breakout discussions, and engaging social events.
The summit succeeded in its objectives, promoting collaboration and active engagement between industry experts and sponsors and received an overwhelming amount of positive feedback, reflecting the positive impact it had on both attendees and sponsors.
Given the continued success and growth year on year, the Summit will return to Auckland in 2025, promising further insights and opportunities for the customer service and customer experience sector.
Attendee Seniority
Senior Management: 32%
(Head of Contact Centre, General Manager Direct Channels, Customer Connection Hubs, Head of Transformation)
Middle Management: 28%
(Manager Contact Centre, CX Manager)
Team Leads: 21%
(Team Lead of Contact Centre, Customer Service Team Lead,Customer Insights Lead)
Executive Level: 12%
(Chief Customer Officer, Chief CX Officer, Head of Data & Analytics)
Specialist: 7%
(Workforce Analyst, Customer Insights Specialist)
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