Chris Fletcher
Chief Consumer and Business Officer
One NZ
Chris has over 20 years of experience in helping New Zealand businesses deliver exceptional customer service, Chris leads the SME & Consumer business unit. His focus is on creating a remarkably simpler sales and service experience for One NZ customers across Aotearoa New Zealand.
Before joining One NZ, Chris played a significant role in various companies, including driving the Apple ‘Blackshirt’ program and bringing world-class products to market during his tenure as the Business Manager at Harvey Norman. He also transformed retail and omni-channel sales and service at Spark.
SESSIONS
Day 2
9:30
Partner Presentation - Transforming Customer Service: The Building Blocks for Generative.AI Value Realisation
Join this informative session where Chris Fletcher, Chief Consumer and Business Officer, shares his experience on the interplay of culture, process, and platform as the foundation for creating change.
Chris Fletcher, Chief Consumer and Business Officer, One New Zealand