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Gail Meintjies

Customer Coaching Specialist

Watercare Services Limited

Gail Meintjies is a seasoned customer coaching specialist with a robust background in coaching, training, change management, and system rollout training. With a diverse skill set that includes developing training and facilitation materials, culture coaching, and both people and leadership development training, Gail has established herself as a leader in her field.

Gail holds multiple qualifications, including a Bachelor’s degree in Business Administration, contact centre qualifications, frontline management qualifications, and a degree in Journalism. She is an accredited facilitator with expertise in developing outcomes-based training. Additionally, Gail is Predictive Index accredited and is currently working towards her Project Management certificate.

Professionally, Gail has led the training across several high-impact projects, such as the NICE inContact rollout at Watercare, a new billing system implementation, a smart meter rollout project, and the development of the Watercare app. Her approach to leadership is characterized by autonomy, resilience, and innovative thinking, consistently taking full ownership of her initiatives.

Gail’s personal philosophy centres on a growth mindset, viewing challenges as opportunities for learning and development. She is passionate about continuous improvement and enjoys taking on new challenges.

Outside of her professional life, Gail loves the outdoors and engages in activities such as hiking, paddle boarding, and traveling. She is also an avid reader and writer and treasures her role as a mother. Her love for learning is evident in her diverse interests and relentless pursuit of personal and professional growth.

With a rich blend of expertise, a proactive approach to challenges, and a commitment to lifelong learning, Gail Meintjies is a dynamic and inspirational figure in the realm of customer coaching and beyond.

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