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Priya Thurai

Head of Customer Insights and Intelligence

Watercare Services Limited

Priya brings over 25 years of extensive experience across diverse industries, with a strong foundation in advanced analytics that enables her to discern and capitalise on overarching trends, offering strategic foresight in today’s dynamic business environment. Her expertise spans commercial analysis, strategy development, customer operations, and financial management, consistently delivering impactful outcomes for customers and businesses alike.

As a leader, Priya is dedicated to fostering a growth-oriented mindset and a culture of deep collaboration. She harnesses agile methodologies and AI to optimise work processes, emphasising the importance of building extensive networks and relationships to empower teams with clarity and vision. Priya's profound enthusiasm for technology underscores her commitment to leveraging innovation for enhanced customer experiences and operational efficiencies, thereby removing barriers and streamlining operations.

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