Nick Latham

Nick Latham, General Manager of Digital Operations at Probe Group, specialises in integrating digital and AI innovations into effective, customer-facing operations. Passionate about enhancing customer and employee experience, Nick excels in leading transformative journeys using technology across all aspects of the customer journey, including sales, customer success, customer support and technology implementation.

Believing in ‘progress over perfection,’ Nick's experience at companies like MYOB, Telstra, and Australia Post gives him unique insights into transforming frontline teams. His consultative management approach enables him to take these insights and apply them effectively to the contact centres and customer functions of Probe's clients. Nick is enthusiastic about the current wave of innovation in contact centres, leveraging digital and AI tools to achieve unprecedented advancements.