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Jody Bews-Hair

General Manager Customer

Honda NZ

Jody Bews-Hair has held senior leadership roles across all aspects of marketing, customer experience, digital, comms and customer operations. She's a proven people leader, creating high performing, highly engaged teams. As a passionate customer advocate, Jody is an expert in the intersection of CX, data and process improvement to create meaningful customer and organisational change.

An outstanding communicator and problem solver, Jody's current role as General Manager Customer for Honda New Zealand includes the HondaCare contact centre, CX, voice of customer, digital, insights, comms and customer engagement.

SESSIONS

Day 2

10:00

Panel: Navigating the CX Landscape to Enhance Customer Journey and Maintaining Customer Relationships

  • Optimising customer experiences through meticulous mapping of customer touchpoints and preferences.

  • Addressing technical challenges in omnichannel implementation by prioritising the security and privacy of customer data.

  • How to stay ahead of the curve by embracing future trends and innovations to shape the customer engagement.


Moderator: Greg McAllister, Independent Consultant

Jody Bews-Hair, General Manager Customer, Honda NZ

Jessica Withnall, Contact Centre Operations Manager, ACC New Zealand

Jae Stowers, Manager Customer Contact Group, Tertiary Education Commission

Richard Winterburn, Channel Business Development Manager, Digital Island

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