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Bond Grieve

Generative AI Engineer

One NZ

Bond Grieve is an AI Strategist at One New Zealand. With a background of early adoption in cutting-edge technologies, Bond has been at the forefront of implementing AI solutions. As a hands-on technologist, he is passionate about delivering value for both business and customer needs through innovative AI applications. Bond plays a pivotal role in designing, building, and iterating on AI solutions at scale, ensuring their seamless integration across various departments, including customer service, networking, marketing, and data analytics.

His vision is to establish One New Zealand as an AI and data-driven organization, empowering teams to leverage these advanced tools and unlock AI powered service performance. With a deep understanding of the potential of AI and a track record of successful implementations, Bond is driving One New Zealand's transformation into a future-ready, technology-driven enterprise that delivers exceptional customer experiences and operational efficiencies.

SESSIONS

Day 2

11:45

Interactive Breakout Sessions

Breakout A: Transforming Customer Service: Our Contact Centre’s Real-World Journey with Generative AI

  • Bond Grieve, Generative AI Engineer, One New Zealand


Breakout B: Bridging the Gap: Connecting CX and EX for a Seamless Total Experience

  • Erin Brown, CX Sales Specialist, Zoom


Breakout C: The New Role of the Human Agent after the AI Revolution

  • Lauren McCall, Senior CX Specialist, Zendesk

  • Nick Ogilvy, CX Specialist, Zendesk

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