Our Partners

One New Zealand is a local technology company providing mobile, broadband, and IT services across New Zealand businesses. Our team will help you to build, manage, and modernise applications and workloads, enabling you to simplify complex problems in a disruptive world. Alongside with our local experts, you will gain the freedom to deliver world-class customer experiences.

Digital Island specialises in providing high quality telecommunications services and expert advice to New Zealand businesses. We understand, and are part of, the NZ business environment. Every aspect of what we do is designed to meet the requirements of businesses and ensure that dealing with us is simple. A complete suite of business cloud based solutions, including Unified Communications and Contact Centre as a Service, alongside Digital Island’s reputation of providing fanatical service attracted many new customers and the company grew and developed into the Digital Island of today. A subsidiary of the Spark Business Group, Digital Island will continue to grow from strength to strength staying true to its core values of personalised service and innovation.

Flexhive by Hudson merges over 40 years of recruitment expertise with advanced technology to offer rapid, cost-effective hiring solutions. As your expert partner for on-demand talent, we provide access to 10,000+ pre-qualified Customer Service, CX, and Admin professionals. Our unique approach ensures the lowest cost solution without sacrificing quality. Our talent pool provides a more agile model for predictable and unpredictable talent challenges, driving human-centered innovation in CX and Customer Service.

At Zoom, we help people connect, collaborate, and get more work done, together. One platform delivering limitless human connection; we care for our customers, our company, our communities, our teammates, and ourselves. 

Built for flexibility and efficiency; 

• Redefine your customer engagement with Zoom Contact Center 

• Provide intelligent self-service with Zoom Virtual Agent 

• Gain insights to optimise your contact centre performance with Zoom Quality and Workforce Management 

• Solve issues faster and more efficiently with a video-optimised CCaaS 

Connect NZ is a trusted leader in telephony solutions, empowering businesses with seamless connectivity and expert service. As Zoom’s only Platinum Certified Partner in New Zealand, Connect NZ is best placed to help your business develop its Zoom footprint. Platinum Partners require advanced expertise across Zoom’s entire portfolio, which means that we can provide your business expert advice and support, and you can be assured of our quality and attention to detail.

At NICE we are known for our innovation and comprehensive end-to-end CX approach, combining digital entry points, journey orchestration, smart self-service, prepared agents and complete performance suite, all embedded with our purpose-built CX Analytics, AI, and domain expertise.

The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 100,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America.

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is completely transforming how the world works together, with one beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. Over 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. Customers include Xero, Cricket Australia, Uber, Siteminder, Home Loan Experts, RacingSA and Plush Sofas.

Probe CX is a globally recognised and award-winning customer experience organisation that designs and deploys solutions to optimise client operations. Founded over 40 years ago with 19,000-plus staff across four countries, Probe CX delivers exceptional customer experiences through its deep knowledge and capabilities in outsourcing, strategy and technology.

Madison Recruitment was established 26 years ago and has become a partner to various private, public, and not-for-profit organisations. Our services span entry-level to management positions, providing full-service recruitment for temporary, permanent, and contractor needs, as well as managed services and RPO. We work across almost all industry sectors, with our consultants being experts in the industries they serve. We started out as specialists in contact centre and volume recruitment, with our first placements being contact centre staff. We offer robust recruitment solutions underpinned by innovation and agility, and a partnership approach with transparency and a commitment to continuous improvement.

Fiji is known for more than just its tourism; it has a thriving outsourcing industry that has become a reliable and risk-diversifying destination, especially since the pandemic. We provide exceptional customer experience (CX) and a strong cultural affinity with our neighbors in Aotearoa and Australia. As an industry body with over 20 BPO members, Outsource Fiji represents a diverse range of providers delivering outstanding services to global brands across various sectors. Our members offer cost-competitive solutions, supported by a skilled workforce that will elevate your CX with neutral and friendly accents. This ensures seamless integration and support, enhancing your business without competing with it. 

Let us be your helping hand and infuse a bit of "Bula" spirit to help your business thrive.

You never stop. And neither do we. For over 150 years, we’ve been engineering technology to transform how the world communicates. We made the planet smaller, laying the first telegraph cables to connect Europe and Asia. We removed cables altogether with the world’s first Bluetooth headset. And we’ve been revolutionizing online meetings ever since. As the world’s leading professional audio brand for work and life, we’re chosen by over 44 million people, and 80% of Fortune 500 companies rely on Jabra to bring them closer to whoever or whatever matters most. So, whether you’re pitching a million-dollar project from your kitchen or getting lost in your music on a park run, we’ve got the tech for you. Always.

Enghouse Interactive is at the forefront of revolutionising customer engagement through cutting-edge contact centre solutions. With over 35 years of expertise, they empower businesses to deliver exceptional customer experiences, leveraging AI, cloud flexibility, and advanced analytics. Enghouse offers tailored solutions for any organisation, whether it's a startup or an enterprise, helping industries like healthcare and finance streamline operations and boost efficiency. Their innovative technologies redefine customer interaction, transforming contact centres into dynamic hubs for enhanced customer satisfaction.

Contact Centre Network New Zealand (CCNNZ) is the leading industry association dedicated to advancing the contact centre sector across New Zealand. Our mission is to enhance the professionalism and performance of contact centres through advocacy, support, and education. As the primary voice for the industry, we provide valuable resources, insights, and networking opportunities to help our members stay ahead in a rapidly evolving landscape. 

We are committed to fostering excellence and innovation within the industry, championing best practices, and facilitating professional development. Our initiatives include comprehensive training programs, industry-leading events, and a robust platform for sharing knowledge and experiences. By partnering with us, organisations gain access to a wealth of expertise and a collaborative community dedicated to driving success and growth. 

As an Endorsing Partner for the upcoming conference, CCNNZ is proud to support and contribute to the advancement of the contact centre industry and the broader business community. We look forward to a successful collaboration and a valuable exchange of insights at the event.