Jae Stowers

Manager Customer Contact Group

Tertiary Education Commission

SESSIONS

Day 2

10:00

Panel: Navigating the CX Landscape to Enhance Customer Journey and Maintaining Customer Relationships

Optimising customer experiences through meticulous mapping of customer touchpoints and preferences.
Addressing technical challenges in omnichannel implementation by prioritising the security and privacy of customer data.
How to stay ahead of the curve by embracing future trends and innovations to shape the customer engagement.

Moderator: Greg McAllister, Independent Consultant

Jody Bews-Hair, General Manager Customer, Honda NZ

Jessica Withnall, Contact Centre Operations Manager, ACC New Zealand

Jae Stowers, Manager Customer Contact Group, Tertiary Education Commission

Richard Winterburn, Channel Business Development Manager, Digital Island