NEW ZEALAND’S LEADING CONTACT CENTRE EVENT
22-23 OCTOBER 2024
Tāmaki Makaurau / Auckland
Contact Centre Leaders
The past year has brought about significant changes to the contact centre industry, with the trend towards remote/hybrid work accelerating, a focus on cost reduction, and a renewed emphasis on call centres delivering value through a superior customer experience.
The 6th Annual Future Contact Centre New Zealand Summit, returning to Tāmaki / Auckland in October 2024, brings together contact centre leaders from across the country to share best practices, learn about the latest trends, and find solutions to the challenges of today's modern contact centre.
Connect and collaborate with over 175+ contact centre and customer care leaders who are actively seeking guidance, solutions, and strategies to enable remote work while maintaining a consistent customer experience, agent engagement and productivity, and security and compliance.
How to implement the right technologies, solutions, and processes for customer and operational excellence
How to overcome technology limitations and invest in the right solutions on a limited budget
How to ensure local NZ call centres deliver value and meet consumer expectations
How to reduce costs while still maintaining a high level of customer service
How to attract, retain, and empower staff in a hybrid workplace
Top Priorities Expressed by Attendees
Contact Centre & Customer Service Transformation
Service delivery design, CX & UX, Customer Engagement, Self-Service
Remote Work / Workforce Management / Recruitment & Retention
ICT & Digital Transformation
Cloud Infrastructure Services, Data Security / Cyber Security / Network Security, Unified Communications, Telephony & ISP
Omnichannel Optimisation, Service Design and Delivery, Workflow Automation / Process Automation
Data Analytics, Data Management / Data Storage / Knowledge Management
Machine Learning & AI
ROI before, during and after the event
Whether your marketing priorities are to create awareness, capture demand or retain clients, there's a tailored sponsorship package designed to maximise ROI… including account-based targeting, digital promotion pre- and post-event, 1-2-1 engagement, bespoke networking, a showcase area, and speaking opportunities at the event.
With a dedicated in-house Client Success Team, we're focused on delivering value and maximising every sponsor's investment.
Customer Experience Manager, New Zealand Couriers Limited
The Aventedge Contact Centre Summit is a great way to ensure you are keeping up with the latest trends, as well as providing reassurance about the classic approaches that work well in our industry. Brilliant speakers, intriguing stats, great tech, and the human touch are all parts of this event. I left with a deep sense of connection to my contact centre whanau and a hunger to return to the office and do more things better! Absolutely inspiring on every level and well worth the time.