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23-24 OCTOBER 2024
Tāmaki Makaurau / Auckland


Contact Centre Leaders




Roundtable Discussions


Senior Summit


 Showcase Area

The past year has brought about significant changes to the contact centre industry, with the trend towards remote/hybrid work accelerating, a focus on cost reduction, and a renewed emphasis on call centres delivering value through a superior customer experience.


The 6th Annual Future Contact Centre New Zealand Summit, returning to Tāmaki / Auckland in October 2024, brings together contact centre leaders from across the country to share best practices, learn about the latest trends, and find solutions to the challenges of today's modern contact centre.


Connect and collaborate with over 175+ contact centre and customer care leaders who are actively seeking guidance, solutions, and strategies to enable remote work while maintaining a consistent customer experience, agent engagement and productivity, and security and compliance.


Co-located with:

Building on our Future Contact Centre Summit success, we're launching the Future CX Summit in Tāmaki Makaurau / Auckland this October. Bringing together CX leaders across the country, the Summit focuses on actionable strategies and cutting-edge technologies to enhance customer engagement and operational excellence.

2024 Sponsors




Delegate Challenges

How to implement the right technologies, solutions, and processes for customer and operational excellence

How to overcome technology limitations and invest in the right solutions on a limited budget

How to ensure local NZ call centres deliver value and meet consumer expectations

How to reduce costs while still maintaining a high level of customer service

How to attract, retain, and empower staff in a hybrid workplace

Past Speakers Include...

Top Priorities Expressed by Attendees

  • Contact Centre & Customer Service Transformation

  • Service delivery design, CX & UX, Customer Engagement, Self-Service

  • Remote Work / Workforce Management / Recruitment & Retention

  • ICT & Digital Transformation

  • Cloud Infrastructure Services, Data Security / Cyber Security / Network Security, Unified Communications, Telephony & ISP

  • Omnichannel Optimisation, Service Design and Delivery, Workflow Automation / Process Automation

  • Data Analytics, Data Management / Data Storage / Knowledge Management

  • Machine Learning & AI

  • Outsourcing


ROI before, during and after the event

Whether your marketing priorities are to create awareness, capture demand or retain clients, there's a tailored sponsorship package designed to maximise ROI… including account-based targeting, digital promotion pre- and post-event, 1-2-1 engagement, bespoke networking, a showcase area, and speaking opportunities at the event.


With a dedicated in-house Client Success Team, we're focused on delivering value and maximising every sponsor's investment.

Customer Experience Manager, New Zealand Couriers Limited

The Aventedge Contact Centre Summit is a great way to ensure you are keeping up with the latest trends, as well as providing reassurance about the classic approaches that work well in our industry. Brilliant speakers, intriguing stats, great tech, and the human touch are all parts of this event. I left with a deep sense of connection to my contact centre whanau and a hunger to return to the office and do more things better! Absolutely inspiring on every level and well worth the time.


Past Sponsors Include...

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Hilton Auckland 
Address: 147 Quay Street, Auckland CBD, Auckland, 1010 
Conference: Aquamarine Room
Exhibition: Anchorage

Parking: All-day public parking is available at the Viaduct and Downtown Carparks, or via Wilson's Parking on Princes Wharf. Early bird and casual rates available. Limited Valet Parking is available at the Hotel subject to availability at $55.00 per vehicle per 24 hours. No parking is available on Princes Wharf when a cruise ship is docked. 



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