Lauren McCall

Senior CX Specialist

Zendesk

Lauren works with companies in New Zealand to help them transform their customer & employee experiences. Prior to joining Zendesk, Lauren's experience in tech included roles at MYOB, Cashfac and OneNet.

SESSIONS

Day 2

11:45

Interactive Breakout Sessions

Breakout A: Transforming Customer Service: Our Contact Centre’s Real-World Journey with Generative AI

Bond Grieve, Generative AI Engineer, One New Zealand

Breakout B: How to Optimise Agent and Customer Experience with Zoom's AI-Infused Platform

Erin Brown, CX Sales Specialist, Zoom

Breakout C: The New Role of the Human Agent after the AI Revolution

Andrew Hill, Senior CX Specialist, Zendesk
Lauren McCall, Senior CX Specialist, Zendesk