Dilan Haradasa

• How the University of Canterbury replaced its ageing contact centre infrastructure with a cloud-based solution that provides seamless integration with its disparate departmental platforms, while providing a solid foundation for long-term scalability and evolution using the NICE CXone platform

• The journey to frictionless customer experiences and how flexible, scalable cloud-native contact centre technology will support its wider digital transformation

• How CXone provides a solid foundation from which the University of Canterbury can evolve to support its internal stakeholders and the value of a technology partner that has a comprehensive roadmap to support continued evolution

Clive Keylard, Product Manager – Business Services, University of Canterbury

Dilan Haradasa, Account Executive, NICE