Clive Keylard
Product Manager – Business Services
University of Canterbury
Clive Keylard has more than 20 years of experience in the IT industry and 3 years as a product manager in business leadership and technology solutions. He brings extensive knowledge and expertise across operations, communications, and digital strategies to his role as Product Manager – Business Services for The University of Canterbury. Prior to joining The University of Canterbury, Clive held roles with Christchurch City Council and the New Zealand Institute of Chartered Accountants, as well as chairing the IT Service Management Forum New Zealand for over five years.
SESSIONS
Day 1
3:10
Fireside chat: How the University of Canterbury Supports Student Experiences with Digital Transformation
How the University of Canterbury replaced its ageing contact centre infrastructure with a cloud-based solution that provides seamless integration with its disparate departmental platforms, while providing a solid foundation for long-term scalability and evolution using the NICE CXone platform
The journey to frictionless customer experiences and how flexible, scalable cloud-native contact centre technology will support its wider digital transformation
How CXone provides a solid foundation from which the University of Canterbury can evolve to support its internal stakeholders and the value of a technology partner that has a comprehensive roadmap to support continued evolution
Clive Keylard, Product Manager – Business Services, University of Canterbury and NICE